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Help & FAQ

To make shopping online and using our website easier for you, just click on any of the commonly asked questions below:

Will my purchase look like the item in the photo?
How do I cancel my order?
How do I pay?
How much does delivery cost?
Can you deliver my order today?
What about orders overseas?
If I don't have an email address can I still order online?
What are your store hours?
What makes you different from other online florists?
Why do some of the images take a little while to appear on my screen?

Q: Will the actual item delivered look as good as the one in the photo?
A: The photos we provide on our website are an example of the quality and overall style of the selection. Due to the nature of flowers, the exact product may look slightly different than the photo, but it will have equal or superior quality flowers, plants, and containers. Some items will vary in availability based on the area and we will provide you with an equal or better substitution if necessary. If no product of equal or better quality is available we will contact you to determine a different selection.

Q: How do I cancel my order?
A: To cancel an order, simply call us at 800-287-0136 (or 410-284-1600) as soon as possible.

Q: How do I pay?

A: We accept all major credit cards and payment by check or cash in our store. Online you may pay by credit card or you can charge items to your direct bill account. Call us at 800-287-0136 (or 410-284-1600) or email us at comments@dundalkflorist.com to set up an account. If you already have one, just provide the number when ordering.

Q: How much does delivery cost?
A: Our local delivery fees range from 6.00 to 14.00 and fee is based on the delivering zip code and city order is being delivered. 

Q: Can you deliver my order today?
A: Yes, we can. We must receive your order no later than 11 am (EST) on the day of delivery to be included in the day's deliveries. If you have a very time sensitive order, please call us at 800-287-0136 (or 410-284-1600) so that we can make arrangements for delivery. Sunday deliveries are not guaranteed to all areas.

Q: What about orders overseas?
A: We would be happy to assist you in placing your floral gift order just about anywhere in the world. Additional charges will apply and a little extra time is required. If you need to place an order for delivery outside of the U.S. please call us at 800-287-0136 (or 410-284-1600). If you are outside the U.S. and want to place an order for delivery within the U.S. there is no additional charge; just select your item and order online!

Q: What are your store hours?
A: We are open Monday through Friday 8 am to 7 pm, Saturday 8 am to 6 pm, and Sunday 8 am to 3 pm. (All times are EST.) Our store is located at 7233 German Hill Road. Click here for more info and directions to our store.

Q: If I don't have an email address can I still order online?
A: Yes. Simply proceed without setting up an account and leave the box blank on our order form. We can mail or fax you a copy of your receipt. To request a receipt, call us or visit our customer service online after placing your order. Be sure to write down or keep a copy of your Netticket number to reference when contacting us.

Q: What makes you different from other florists?
A: Our design team takes pride in creating arrangements that are perfect for every occasion. Using colors and years of experience to create the perfect arrangement for bouquets, wedding arrangements, specialty gifts, funeral tributes or just thank you. Your creation will be one of kindness, filled with emotion and beauty, this is our dedication and promise to you.

Q: Why do some of the pages and images take a little while to appear on my screen?

A: Many websites provide you with only a low-quality, tiny photo of the products they offer. We want you to get a better look at the choices and be pleased with the results. To accomplish this, we use higher quality and larger photos. We appreciate your patience if it takes a moment to load, we'll make it worth the wait!